Our Courses

Management & Leadership 

This programme is a highly interactive designed for leadersƒmanagers who want to develop their leadershipƒmanagement skills to achieve success.

The programme will explore how managers can maintain their technical expertise while demonstrating the right type of leadership. It will give them the personal, interpersonal and group skills to be influential , inspirational in maximis− ing individual and group performance.

What will you gain from the course?

• Effective communication and interpersonal skills
• Knowledge and understanding of the different leadership and management traits Skills in how to adapt leadership styles
• Knowledge and understanding of the different personalities and how to lead them Skills in managing and implementing change
• Skills in motivating and inspiring employees Skills in building effective teams
• Skills in coaching, mentoring and developing staff Skills in managing conflict and problem solving

Management Skills 

Management is a complex art. There are many dimensions to management and many approaches to best practices. It is generally accepted that the traditional theories of management no longer apply in today’s business world, and in recent years more innovating management techniques have been developed. The programme will explore how managers can refresh their existing skills and gain more exposure to new, emerging ways to lead and manage. It will also help managers who are technical experts but who need to develop more effective management skills

What will you gain from the course?

• Knowledge and understanding of the limitations of the traditional management
• Understanding of your current approach to management – your strengths and development needs"
• Understanding of Emotional Intelligence & skills required to lead through EQ
• Knowledge and understanding of Multipliers and Diminishers
• Skills in eliminating negativity in the team
• Knowledge and understanding of Transformational Leadership
• Leadership and influencing skills
• Creating vision, mission and core values
• Skills for decision-making and problem solving
• Change and conflict management skills

Managing Change 

Change is inevitable and unavoidable. To some, change is the single most important element of successful business management. To remain competitive and keep performance levels high, organisations and individuals need to understand and manage change effectively.

This programme will equip you with all the tools necessary to enable you to successfully manage change. Participants will learn to have a positive attitude to change and will gain skills in planning and implementing change through effective communication and leadership.

What will you gain from the course?

• A knowledge and understanding of why change is necessary
• Skills in assessing the causes of change in your organisation
• Skills in recognising the sources of change
• Knowledge and understanding of the types of change
• Skills in planning for change and being proactive
• Skills in communicating with and involving people to gain commitment
• kills in managing resistance to change
• Skills in monitoring progress and evaluating the change process

Project Management 

Project management is the skill of moving from ideas to results. Project Management is a competency made up of many practical skills and tools that can be used across a wide range of leadership and management functions.

This programme will provide participants with tools and techniques for effective project management. They will learn how to plan and organise resources and to utilise them for optimal results.

What will you gain from the course?

• Knowledge and understanding of what a project is
• Understanding of each phase of the project life cycle
• Planning and organising skills & understanding of roles and responsibilities
• Skills in documenting the project & using project management tools and techniquesli>
• Knowledge and understanding of the stakeholders
• Leadership, management, conflict and prioritising skills
• Leadership and influencing skills
• Awareness of the financial aspects of project management and managing resources
• Risk assessment and response

Risk Management 

Risk in business exists in every task, in every operational unit. Successful risk management involves creative and proactive thinking, and is a critical part of business success through the achievement of goals and objectives. Risk management is the process of identifying, assessing, and prioritising risks of different kinds. Once the risks are identified, the risk manager can create a plan to minimise or eliminate the impact of negative events.

This programme will train participants how to proactively identify hazards and risk, plan effectively to manage the risk. They will learn new tools/techniques and enhance their knowledge and understanding of risk.

What will you gain from the course?

• Skills in analysing the work environment
• Skills in identifying potential risk and proactive thinking
• Skills in trouble shooting
• Knowledge and understanding of management principles related to risk management
• Knowledge and understanding of tools and techniques used for risk management
• Understanding of how to measure risk
• kills in managing resistance to change
• Understanding of risk response methods & when to use them

Supervisory Skills 

Building effective supervisory skills can help you and your organisation succeed, even in challenging economic times. It is widely recognised that people are a business ‘most important asset, therefore their management and supervision has a direct impact on performance.

This programme offers you the opportunity to develop and refine the skills you need to supervise people more effectively. The course explores topics critical to developing effective supervisory skills such as performance management, motivation, team development, communication skills and time management skills – everything you need to manage people effectively.

What will you gain from the course?

• Knowledge and understanding of the roles and responsibilities of a supervisor
• Knowledge and understanding of leadership styles
• Skills in planning and organising people and resources
• Skills in planning and organising people and resources
• Skills in setting goals and objectives
• Skills in measuring individual and team performance
• Understanding of the organisation’s culture and hierarchy
• Understanding of the different communication styles and preferences
• Skills in getting the best out of people - Motivation
• Delegation, Time management and personal effectiveness
• Problem solving and decision making skills
• Teambuilding skills

Finance for non-Finance Managers 

The ability to understand and analyse financial data is essential for successful management. For managers, the company’s financial statements remain a mystery. However, a basic understanding of both costing and financial statements is a necessity in order to make rational decisions and contribute to discussions intelligently.

This programme is designed to help managers come to grips with the fundamentals of finance and accounting. Participants return to their jobs equipped to apply the fundamentals of finance to influence business decisions, improve profits, sell new business plans, manage budgets and communicate more confidently with finance-based colleagues.

What will you gain from the course?

• Knowledge of financial terminology
• Knowledge and understanding of costing for a business
• Understanding of break-even and skills in calculating break-even
• Skills in using cost and profit data to make business decisions
• Knowledge and understanding of the nature and structure of financial statements
• Skills in analysing financial statements to aid decision making
• Understanding of how budgets can be used to monitor and control a business
• Skills in setting a budget and analysing variances
• Knowledge and understanding of cash flow forecasting
• Knowledge of the techniques for appraising investment opportunities

Successful Selling Skills 

This programme focuses on helping participants to develop sales strategies, techniques and gain the skills required to be successful at selling. It illustrates how to sell on benefits, not just features and how to close the sale skilfully and adeptly and in such a manner as to leave the customer satisfied with the whole process.

This course will encourage participants to ‘think outside the box’ and overcome challenges; e.g. communication, conflict resolution, understanding the needs of different personalities, motivating people to succeed, exercising authority and working with difficult people. Delegates will return to their job focused and confident in their ability to sell effectively.

What will you gain from the course?

• Greater knowledge and understanding of your market
• Knowledge and understanding of different techniques for different markets and clients
• Skills in how to work with different people and personalities
• Skills in highlighting FABs to meet client needs
• Questioning skills and techniques.
• Stronger and more effective communication and listening skills
• Skills in setting objectives and KPIs
• Greater understanding of the Selling process
• Skills in creating healthy creative competition in the team
• Influencing and negotiating skills

Customer Service 

Management need to embed customer focus and customer service into every part of the organisation’s operations. Employees should then have customer service at the forefront of every decision made and every interaction, whether with internal or external customers.

What will you gain from the course?

• Knowledge and understanding of who your customers are
• Skills in identifying perception points
• Skills in identifying needs and exceeding customers’ expectations
• Skills in changing and developing organisational culture of customer focus
• Skills in empowering and motivating staff to be customer centric

PUBLIC SPEAKING AND PR SKILLS 

We present ourselves as representatives of our company in every interaction; internally and externally. Presentations in business are a critical part of the communication process as they provide an opportunity to inform, inspire and influence an audience. Developing highly effective presentation skills enable the presenter to get his message across with clarity, conciseness and high impact. As brand ambassadors we need to have excellent communication skills to present ourselves in a professional manner. This programme will provide delegates with advanced skills in communication, presentation and public speaking.

What will you gain from the course?

• Knowledge and understanding of the different communication styles
• Knowledge and understanding of the different methods of structuring a presentation"
• Skills in managing body language
• Skills in tailoring the speech/ presentation to meet the needs of the audience
• Skills in handling difficult and challenging questions
• Confidence building skills
• Skills in dealing with the media
• Skills in how to communicate the brand, vision and values